MPEI Business Workshop and Event Calendar

Name: Webinar: Hug Your Haters - How to Retain Customers by Embracing Complaints
Start: 2016-01-21T18:00+00:00
End: 2016-01-21T19:00+00:00
Location: Live Webinar

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This calendar includes Mount Prospect Entrepreneurs Initiative events, as well as business workshops from local business organizations. For more information on an event, contact the Village of Mount Prospect Economic Development Division, 847-818-5328.

Webinar: Hug Your Haters - How to Retain Customers by Embracing Complaints

Date: 01/21/2016 12:00 PM - 1:00 PM 01/21/2016 12:00 PM 01/21/2016 1:00 PM
Location: Live Webinar
Illinois

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With smartphones providing the means – and social media providing the outlet – critics (“haters”) can now express their displeasure faster and more publicly than ever before.

However, haters aren’t your problem, ignoring them is!

In this eye-opening SCORE LIVE Webinar, Jay Baer, founder of the leading strategy consulting firm Convince & Convert, reveals brand-new, proprietary research into why and where your customers complain and why the rise of customer complaints is actually an enormous opportunity. This is the subject of Jay's new book, Hug Your Haters: How to Embrace Complaints and Keep Your Customers.

Register for this event.

This is a SCORE Association webinar event.

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Past Events:

June 24 2024 - Small Business Funding Options

Discover the many aspects of obtaining funding for existing or start-up businesses.

Whether you're just starting out or scaling your business, this program will help you understand funding options available to you as an entrepreneur or small business owner. Join us to learn about:

Funding sources and how to access these sources.
Requirements for obtaining funding.
Advantages and disadvantages of different funding sources.

Additionally, we will present the fundamentals of a business plan and financial projections. Business mentoring from SCORE members will be available after the event.

Presented in partnership with the Mount Prospect Entrepreneurs Initiative (MPEI) and SCORE.

February 7 2024 - Panel Discussion

Past Events

MPEI Panel Discussion | February 7, 2024

Three industry experts answer questions and provide tips on business finances, business planning, and marketing/social media for your business. Following the panel, hear from SCORE Mentors and the Village and Library on resources offered to businesses right here in Mount Prospect.

Panel topics were selected based on survey feedback from Mount Prospect businesses. Presenters include:
- Richard Sassan, B & E Accounting & Tax CPA P.C.
- Bill Knee, The Knee Law Firm, LLC
- Lauren Schaff, Business & Marketing Strategist
-Mark Lieberman, SCORE Representative

View Slides from the Presentation